At Digital Niraj, customer satisfaction is our utmost priority. We understand that circumstances may arise where a refund might be necessary. To ensure transparency and fairness, we have established a detailed refund policy applicable to all our products, courses, and services.
1. General Terms of Refund
- We offer a 100% refund if a request is made within 7 days from the date of purchase.
- Refunds are applicable to all products, courses, and services offered by Digital Niraj.
- The refund will be processed using the same payment method used during the original transaction.
2. Eligibility for Refund
You are eligible for a refund if:
- You request the refund within the 7-day period.
- You provide a valid reason for dissatisfaction with the product, course, or service.
- The product, course, or service has not been extensively used or consumed.
3. Refund Request Process
To request a refund:
- Contact Us: Email us at support@digitalniraj.com with the subject line “Refund Request”.
- Provide Details: Include the following details in your request:
- Your name
- Order ID/Transaction ID
- Date of purchase
- Reason for refund request
- Acknowledgment: You will receive an acknowledgment email within 24 hours of your refund request.
4. Refund Approval Process
- Our support team will review your refund request and may contact you for additional details if needed.
- Once approved, the refund will be initiated within 5-7 business days.
5. Exceptions to Refund Policy
- After 7 Days: Refund requests made after the 7-day period are not eligible.
- Promotional Offers: Products, courses, or services purchased under special promotions, discounts, or offers may not qualify for a refund.
- Unauthorized Purchases: Purchases made through unauthorized channels are not eligible for a refund.
6. Partial Refunds
- In cases where partial services have been utilized or consumed, a prorated refund may be issued at the discretion of Digital Niraj.
7. Course-Specific Refunds
For online courses:
- Full access to the course material during the 7-day refund period is allowed.
- If more than 25% of the course content is accessed, the refund request will not be approved.
8. Service-Specific Refunds
For services (e.g., consultancy, coaching, or digital marketing):
- Refunds will not be issued for completed milestones or deliverables.
- For ongoing services, refunds will be issued for the unused portion of the service period.
9. Product-Specific Refunds
For downloadable or physical products:
- Products must be unused and in their original condition to qualify for a refund.
- For digital products, any refund will be void if the product has been downloaded.
10. Disputes and Resolutions
If you are dissatisfied with our resolution, you may escalate the issue by contacting our management team at support@digitalniraj.com.
11. Contact Information
For any further assistance or queries related to our refund policy, please feel free to reach out:
Email: support@digitalniraj.com
Thank you for choosing Digital Niraj. We value your trust and are committed to ensuring a positive experience with our products, courses, and services.